Cancellation Policy

Our class cancellation window and associated late cancel and no-shows fees are strictly enforced.

Cancellation windows -
6:30 am class reservations must be canceled before 9:00 pm the night before if you cannot attend class. All other class reservations must be canceled at least 4 hours before class time.

The cancellation window for special events and workshops is 1 week prior to the workshop for a full refund, 24 hours in advance for half of the workshop registration fee. 

If you cannot attend a class that you are pre-registered for, login to your client account and cancel your reservation within the cancellation window listed above to be “early-canceled” without penalty. (If you sign up for the waitlist, you are agreeing to the same terms as signing up for a class. The same cancellation policy applies if you are moved onto the class roster from the waitlist.)

If you cancel your class reservation outside of the cancellation window, you will be marked as “late-canceled” and charged a fee of $10. If you do not contact the studio, do not attempt to cancel your reservation, and do not show up for your pre-registered class, you will be marked as a “no-show” and charged a fee of $20. No exceptions. 

Fees are charged to the credit/debit card on file and a receipt will be sent to the email you have saved on your client profile with us. If the saved payment source is outdated, this charge will be placed on the client account as an amount owed to be settled once the card is updated. (Those with class card packages will keep the class on their account, but they will be charged the applicable fee.)

Every effort possible should be made to cancel reservations within the cancellation window. However, if something emergent comes up, (i.e. sudden onset of symptoms of illness, last minute work schedule change, traffic issue, etc.) please just call the studio and let us know asap! We will mark you as “early-canceled” and waive any fees in that instance. WE NEVER WANT ANYONE TO COME TO CLASS SICK JUST TO AVOID LATE CANCEL FEES! Thank you for helping us keep our community healthy and for always being honest!